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- Shipping & Returns
Shipping & Returns
ESS Tuning is proud to produce the highest-quality products for our customers. However, in the situation where a product must be returned, ESS Tuning, at its option, may offer an exchange or refund. The following process must be followed as ESS Tuning products returned without the following process below will be refused or returned without refund or exchange:
- ESS Tuning cannot accept unauthorized returns. All returned products must be authorized in advance by contacting ESS Tuning and obtaining a Return Merchandise Authorization (RMA) number.
- The RMA number must be clearly marked on the outside of the return packaging.
- Returned products must be in a clean, unused, original condition, packed in the original packaging, and received at ESS Tuning within 30 days of sale date. Customer is responsible for cost of return shipping.
- Returned items will be inspected before a refund is issued.
- Performance ECU Software sales are final after 14 days.
- ECU Software for used, custom, or non-ESS Tuning supercharger systems is non-refundable.
- Special Order merchandise cannot be accepted for refund or exchange.
- Original shipping costs are non-refundable.
- Exchanges are subject to availability of suitable product.
- A 20% restocking fee will be deducted from all refunds, except in the case of error by ESS Tuning.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.